Terms & Conditions

These are the terms and conditions for Mission Classified Escape Rooms & Axe Throwing. Please read these terms carefully before you book with us.

• Please note that, if you are making the booking on behalf of others in your group, it is your responsibility to ensure that these additional players agree to these terms and are in receipt of all relevant information relating to the booking. Mission Classified shall not be responsible if members of your group are unable to participate in their booking as a result of you failing to provide them with all the relevant information.
• You can contact us by using the contact details as set out in the ‘Contact Us’ page of the website. If we have to contact you we will do so by telephone or by writing to you at the email address provided to us in your booking.
• Our acceptance of your booking will take place when your payment is processed successfully, and you reach the booking confirmation page. At which point a contract will come into existence between you and us. We will also send you an email confirmation.
• If we are unable to accept your booking, for example, because of limitations on our resources, we will inform you of this in writing and will not charge you.
• We will deliver an Escape Room or Axe Throwing experience to you on the date specified in the booking confirmation email that we sent you.
• Before participation at Mission Classified Axe Throwing all participants will be required to complete and sign a liability waiver. Any participant who does not complete and sign the liability waiver will not be permitted to participate. They will not be entitled to any refund.
• You acknowledge that it is your responsibility to contact us regarding the suitability of our games for any health or disability issues that you may be concerned about.
• Any participants under the age of 14 must be accompanied by a person over the age of eighteen. You will not be entitled to a refund for places not filled as a result of these age restrictions.
• If a player is pregnant or has any medical conditions which may be affected while playing, it is their responsibility to inform a member of staff before they play.
• If a player requires glasses, it is their responsibility to wear them during the game.
• Players are not permitted to attempt to film, take pictures or record sound during the game or replicate any aspect of any game experience.
• By participating in this activity I agree that Mission Classified has the right to any photos or video/sound footage collected during my experience. Such photos or footage may be used for appropriate marketing purposes.
• Mission Classified activities are live events, so once the booking is confirmed; refunds for cancellations are not accepted, this includes adverse weather conditions such as snow as games will still run. It is imperative that everyone playing arrives at the time of your booking. A booking becomes a no-show and entry will be refused if you arrive late. In this situation, we are unable to provide refunds. We class 10 minutes after your allotted booking time as a late arrival.
• In certain circumstances, we may need to cancel your booking. If we do so we will use reasonable endeavours to contact you as soon as possible. You shall be entitled to a full refund of the price you paid at the time of booking. Alternatively, you may reschedule your booking for another date.
• Similarly, we may make changes to the such that it differs from that as advertised when you booked. If the changes we make are significant, we will use reasonable endeavours to contact you as soon as possible. In such circumstances, should you not wish to proceed with your booking, you shall be due a full refund of the price you paid at the time of booking.
• We may cancel this agreement and you shall not be due a refund if:

  You or any participants do not complete and sign the liability waiver

  In the opinion of any staff, you or any participants are intoxicated or are behaving in an aggressive, abusive or threatening way towards staff or any other customers; or

  You or any participants do not participate in the experience in accordance with the safety rules and advice provided to you by members of our staff prior to, or during, the experience.

• To inform us that you would like to cancel your booking with us, please use the contact details set out on the website.
• Should we deliver the experience in a way which is significantly different from that as advertised when you booked, or during your participation the experience is subject to significant technical faults (such that you are prevented from being able to complete the experience, or your experience is significantly impaired) you may ask to participate the experience again on a different date or request a refund.
• The price of your booking will be the price indicated on the booking and payment pages of our website at the time you place your booking. Once your payment has been processed, we will also send you an email receipt confirming how much you paid. We reserve the right to change pricing at any time. To the extent that we do amend the price. The price paid for any booking prior to the price change will be unaffected. You will not be due a refund or required to pay any additional sums.
• To the extent that you bring fewer players to the experience than booked, the price difference will not be refunded. Please note that there may be a minimum number of players for any game. Please check your game.
• If you have brought more players to the experience than booked, the price difference can be settled upon arrival. Please note that there may be a maximum number of players for any game. We accept payment by Visa, MasterCard, and all major debit cards, direct bank transfer or cash. Payment must be at the time of booking. We will not accept your booking unless it has been paid for in full.
• We will only use the personal information you provide to us in line with current GDPR.